CLOTHING, SHOES, AND ACCESSORIES
TO BE ELIGIBLE FOR A RETURN OR AN EXCHANGE ON CLOTHING AND/OR ACCESSORIES, ALL ORIGINAL TAGS MUST BE ATTACHED IN THEIR ORIGINAL PLACEMENT AS WELL AS THE ITEM MUST BE RETURNED WITH ITS ORIGINAL PLASTIC PACKAGING. ANY ITEM SENT TO OUR FACILITY WITH STAINS (MAKEUP, DEODORANT, ETC.) OR DAMAGED WILL NOT BE ACCEPTED FOR A RETURN, EXCHANGE, OR STORE CREDIT, AND A RE-SHIPPING FEE WILL BE APPLIED. FOR HYGIENE REASONS, ALL OF THE FOLLOWING ITEMS, BUT NOT LIMITED TO, ARE FINAL SALE ITEMS: BODYSUITS, SWIMSUITS, BRALETTES, EARRINGS, FACE MASKS, AND SUNGLASSES.
FINAL SALE ITEMS
ALL CLEARANCE ITEMS PURCHASED ARE FINAL SALE ITEMS. ITEMS THAT HAVE AN ADDITIONAL MARKDOWN PRICE ARE FINAL SALES. SELECTED PROMOTIONS/SALES SENT VIA EMAIL OR PROMOTED VIA SOCIAL MEDIA, OR DISPLAYED ON WEBSITE BANNERS WILL INDICATE IF THE PROMOTION/SALE IS A FINAL SALE. Shoeden-USA RESERVES THE RIGHT TO MODIFY OR CANCEL ANY PROMOTION/SALE AT ANY TIME WITHOUT NOTICE. ORDERS THAT EXCEED OUR RETURNS AND EXCHANGE TIME FRAME ARE ALSO FINAL SALES. ANY FINAL SALE ITEM RECEIVED FOR A RETURN OR EXCHANGE WILL NOT BE HONORED, AND A RE-SHIPPING FEE WILL BE APPLIED. A STORE CREDIT WITH A 15% RESTOCKING FEE MAY ONLY BE HONORED. NO EXCEPTIONS.
EXCHANGES
TO EXCHANGE YOUR ORDER REGULARLY, FILL OUT THE FORM THAT COMES ALONG WITH YOUR PACKAGE AND RETURN YOUR ORDER TO US. ONCE YOUR PACKAGE IS RECEIVED, YOUR EXCHANGE IS FULFILLED, AND AN EMAIL IS SENT TO YOU CONTAINING THE DETAILS FOR YOUR EXCHANGE. IF YOUR DESIRED ITEM IS NOT AVAILABLE WHEN YOUR PACKAGE IS PROCESSED, AN EMAIL IS SENT TO YOU CONFIRMING YOUR OPTIONS. ALL EXCHANGES ARE SHIPPED BACK TO OUR CUSTOMERS WITH FREE STANDARD GROUND SHIPPING WITH THE CARRIER USPS. PLEASE NOTE THE EXCHANGE OPTION IS ONLY AVAILABLE FOR DOMESTIC ORDERS ONLY. INTERNATIONAL, ALASKA, HAWAII, PUERTO RICO, VIRGIN ISLANDS, AND APO/FPO ORDERS ARE NOT ELIGIBLE FOR THIS OPTION. ALL EXCHANGES ARE FINAL SALES. ELIGIBLE ITEMS MUST BE RETURNED WITHIN 45 DAYS FROM THE DELIVERY DATE FOR AN EXCHANGE.
REFUNDS
PLEASE NOTE REFUNDS AND STORE CREDITS ARE ISSUED FOR THE ITEM COST EXCLUDING ANY SHIPPING EXPENSE, AND THEY ARE PROCESSED BACK TO THE ORIGINAL FORM(S) OF PAYMENT USED FOR THE ORDER. CASH REFUNDS ARE NOT OFFERED, WITH NO EXCEPTIONS. ONCE WE HAVE RECEIVED YOUR RETURN, THE ITEMS ELIGIBLE FOR A REFUND WILL BE CREDITED BACK WITHIN 5 BUSINESS DAYS. YOU WILL RECEIVE A CONFIRMATION EMAIL FROM OUR ACCOUNTING SYSTEM AFTER YOUR REFUND IS PROCESSED ON OUR END. IF YOUR RETURN ORDER EXCEEDS $500, THERE WILL BE A 15% RESTOCKING FEE APPLIED TO YOUR RETURN SUM. AFTERPAY REFUNDS ARE ISSUED ONCE RETURNING ITEM(S) ARE RECEIVED. UNFORTUNATELY, Shoeden-USA WOULD BE UNABLE TO PUT A PAUSE ON YOUR AFTERPAY PAYMENTS WHILE YOUR ORDER IS RETURNED. GIFT CERTIFICATE CODES ARE NON-REFUNDABLE. GIFT CERTIFICATE CREDITS ARE RELOADED ONTO THE CODE USED FOR THE RETURNING ORDER. ELIGIBLE ITEMS MUST BE RETURNED WITHIN 30 DAYS FROM THE DELIVERY DATE FOR A REFUND.
STORE CREDIT
UPON RECEIVING YOUR RETURN, AN EMAIL IS SENT TO YOU TO THE EMAIL ADDRESS ON THE ORDER CONTAINING YOUR CREDIT DETAILS. STORE CREDITS NEVER EXPIRE, AND THEY CAN BE USED THROUGH OUR WEBSITE AT YOUR EARLIEST CONVENIENCE IF IT HAS BEEN ISSUED IN THE FORM OF A GIFT CERTIFICATE CODE. IF YOU BELIEVE YOU HAVE A CODE OR A PENDING CREDIT THAT YOU WOULD LIKE MORE INFORMATION FOR, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM FOR FURTHER ASSISTANCE. STORE CREDITS CAN BE COMBINED WITH ANY ACTIVE SALE OR PROMOTIONAL CODE. SALE AND PROMOTIONAL CODES MAY NOT BE COMBINED. ELIGIBLE ITEMS MUST BE RETURNED WITHIN 45 DAYS FROM THE DELIVERY DATE FOR A STORE CREDIT.
RETURN & EXCHANGES,
HERE’S HOW IT WORKS:
COMPLETE THE FORM THAT WAS INCLUDED IN YOUR PACKAGE. PLEASE MAKE SURE TO INPUT YOUR ML ID ORDER NUMBER CORRECTLY. PACK AND SECURE YOUR ITEMS IN THE ORIGINAL PACKAGING ALONG WITH YOUR FILLED-OUT RETURN FORM. SHIP THE ITEMS TO THE RETURN ADDRESS USING YOUR PREFERRED SHIPPING PROVIDER; RETURN LABELS ARE NOT PROVIDED (shoeden-USA DOES NOT PAY FOR THE COST OF RETURN SHIPPING.)
RETURN ADDRESS,
Shoeden-USA
2200 Eastridge loop suite 2041
San Jose, Ca 95122
REFUNDS, STORE CREDITS, AND EXCHANGES ARE NOT FULFILLED UNTIL YOUR RETURNING ORDER HAS BEEN RECEIVED AND PROCESSED THROUGH OUR RETURNS DEPARTMENT. ALL ELIGIBLE ITEMS MUST BE RETURNED OR EXCHANGED UNWORN, UNWASHED, UNDAMAGED, AND UNUSED WITHIN 30 DAYS FROM THE DELIVERY DATE FOR A REFUND AND 45 DAYS FOR STORE CREDIT / EXCHANGE. IF IN THE EVENT OF NOT ABLE TO LOCATE YOUR RETURN UPDATE IN YOUR INBOX, WE RECOMMEND YOU CONFIRM WITH YOUR JUNK/SPAM FOLDER. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT YOUR EARLIEST CONVENIENCE IF YOU ARE UNABLE TO LOCATE YOUR RETURN UPDATE.
RETURNS IN PERSON
IF YOU WOULD LIKE TO MAKE AN ON-SITE RETURN OR EXCHANGE, BRING your item(s)with your receipt to our store and we will exchange or RETURN it within the 30-day return frame, no EXCEPTIONS. (000) 000 00 00 OR VISIT US on the site return link